Following the lockdown because of the Corona pandemic, users of Glasgow Taxis moved to online booking using the app. There were also twice as many payments made using a contactless card in the 5 months of lockdown.
Being one of the largest taxi company in Scotland, Glasgow Taxis Ltd reported the increase in app use being a coping strategy employed by customers while Covid-19 continues to spread.
Reservations through the Glasgow Taxis app were high during the summer and twice as many passengers paid via contactless card compared to cash in the time between March and August.
This move is in response to Glasgow Taxi’s safety campaign dubbed “Separated, Sanitized, Safe” that has been applicable across their fleet that employs specialized ozone cleaning technology. Through this they are able to sanitize the inside of black cabs in 15 minutes.
According to Dougie Mcpherson, Glasgow Taxis Chairman, when the year began few people could have thought of this new normal. He noted that they are happy with how prepared Glasgow Taxis was in providing the needed assurance to their customers due to the contactless payment system in their taxis which was a relief for most passengers.
He also added that having partitions in all of the company’s taxis, the Ozone generator and taxi cleaning products are other strategies the company is employing to cater for the specific needs of their customers. The company is glad that online booking has become a preferred mode for customers as it allows them to use the guaranteed fixed price within the Glasgow area.
Glasgow Taxis acquired the Supagard “ozone generator” vehicle cleaning unit that can entirely sanitise the inside of a car in 15 minutes and is freely available for all the Glasgow Taxis. Their campaign partner, Supagard, came up with a certified protection pack comprised of taxi specific cleaning products that are capable of offering a safer, hygienic, and fragrant environment for car users. The sanitization unit has been operational since May.
The 15- minute process helps create a no germ environment through the conversion of oxygen to ozone and back to oxygen using the device that is placed at the rear of the car.
Drivers of the taxis are also eligible for branded items sold as a pack and at discounted rates. These include sanitizers, spray bottle, air freshener, and 70% alcohol sanitizing gel to further supplement the generator’s cleaning.